Overview
Follow this guide to learn more about your resources and how to view your assigned Account Management and Product Support contacts in the Buxton Platform.
How to Access Account Team Information
Access User Settings:
Begin by clicking on the profile button icon located in the top right-hand corner of the homepage.
An additional drop-down menu will appear, click on the "User Settings" option.
This area allows you to identify a contact person for your Account Management and Product Support teams.
(See Figure 1)
Figure 1
Access Account Team Settings:
Once you have accessed the "User Settings" in the Buxton platform, use the left-hand navigational menu to locate and click on the "Account Team" tab.
(See FIgure 2)
Figure 2
Understanding Account Team Roles
Account Management:
The Account Management Team is responsible for building strong client partnerships and guiding you through every stage of your Buxton engagement.
Their responsibilities include:
Delivering and implementing client-specific solutions
Supporting strategic planning initiatives
Addressing engagement-related questions
Product Support:
The Product Support Team is responsible for training clients and ensuring they receive maximum value from the platform.
They assist with:
Tactical, day-to-day platform usage questions
Troubleshooting and issue resolution
Helping clients adopt best practices
How to Contact Support:
You can contact the Product Support Team through several methods within the platform:
Click the "chat" button located in the bottom-right corner of the page.
Select "Chat with Support" by clicking your user icon in the upper-right corner
Select "Chat with Buxton Support" from the Help menu in the top banner.
Follow-up Reading:
Update your User Profile
View your User Preferences