How Can I Troubleshoot Issues with Address Mapping in Scout?
When using Scout, you may encounter situations where an address doesn't appear as expected on the map. Below are troubleshooting steps to address common address mapping issues:
1. General Troubleshooting
Sometimes, a technical glitch may prevent an address from being displayed on the map. To resolve this, follow these steps:
Log out of the Scout application completely.
Log back into the platform using your credentials.
Retry searching for and mapping the address.
This simple step often resolves temporary glitches. **
2. Using Map Features to Pin an Address
If the issue persists and a pin does not appear on the map after searching for the address, try the following steps:
Locate the "Search" menu in the Scout interface.
Click on the "Internet" tab within the search menu to look up the address.
After the search results appear, find the desired address.
Click the pin icon located to the left of the desired address to place it on the map.
Following this process should help you locate and mark the address on the map successfully. **
By completing these troubleshooting steps, users can often resolve common address visualization issues in Scout. For further assistance, consider reaching out to the Buxton support team.
Related Topics
Troubleshooting Login Issues in Scout
Optimizing Address Searches in Scout
General User Guide for Scout Features