[
{
"prompt": "What Happened to the Demographic Report in SCOUT?",
"response": "It has been replaced by the far more functional, and easier-to-use Configurable Report. Configurable Reports provide users with the ability to customize the output they receive so it includes only the data elements that matter to them. Clients may save output templates for convenient re-use later to meet their many, varied needs.\nSeveral reports that used to be stand-alone reports have been consolidated into the new Configurable Reporting feature so that more data is available to users in a single place. Other reports that are now part of Configurable Reporting include the Core Household Report and Media Preference Report."
},
{
"prompt": "What Happened to the Core Household Report?",
"response": "It has migrated to the Configurable Report."
},
{
"prompt": "What Happened to the Media Preference Report?",
"response": "It has migrated to the Configurable Report."
},
{
"prompt": "How to Run the Configurable Report in SCOUT?",
"response": "Add a geography to analyze, typically a drive time, mile ring or custom geography and then right-click on the geography and click on \u2018Create Report\u2019\nNext, select Configurable Report. If you do not have any pre-saved templates, start by clicking on \u2018Get Started\u2019\nGive your report a title so you can easily identify it later and select \u2018Submit\u2019\nThen, navigate to the \u2018Reports\u2019 section at the top of the screen, locate your report and click on \u2018View Report\u2019\nFinally, you can add the data you would like to the report by selecting \u2018Add Report Data\u2019 in the middle of the screen or \u2018Customize\u2019 in the top right-hand corner.\nSelect the data elements you want to include in the report output and then click \u2018Update\u2019 to have the data populated. Results can be viewed on your screen or downloaded to CSV or PDF.\nOptionally, you can click \u2018Save As\u2019 to save this report configuration as a template for future use"
},
{
"prompt": "How to Add, Edit or Remove a Drive Time polygon or Mileage Radius ring in SCOUT?",
"response": "Right-click anywhere on the map and select Add Drive Time/Mile Ring.\nThe location of your click will be the centroid (center) of the drive time or mileage ring created\nA menu will appear that allows you to toggle between Drive Times and Radius Rings, and distances measured in miles or kilometers.\nAdditional settings options include the ability to:\nClick \u201cAdd to Study Area\u201d to add the drive time or radius ring to the Study Area so you can run reports on it later\nClick \u201cAuto Color\u201d to Auto color the resulting polygon\nUnder More Settings you can manually select the color of the polygon, set the opacity (ranging between 0 and 1) and also change the thickness of the polygon border\nWhen ready, click \u201cCreate\u201d to create the drive time polygon or radius ring. It will appear on the map.\nTo Edit, Hide or Remove the polygon, click on \u201cActive Items\u201d in the left-hand navigation bar, select the polygon and click on \u201cRemove\u201d, \u201cHide\u201d or \u201cMore Options\u201d to edit"
},
{
"prompt": "What Is the Magnifying Glass (Search) Used For in SCOUT?",
"response": "The magnifying glass is the icon representing the Search functionality. You can use it to search your locations, pushpins, territories, files, and the Internet tab. Select the option you wish to search, enter your search terms in the Search bar and click on \u2018Search\u2019"
},
{
"prompt": "How Do I Search for a Location in SCOUT?",
"response": "In the top right corner, select the Search (magnifying glass) icon, then navigate to Location. Users can search five areas; the Internet, their own Files, their own Stores, their own Pushpins or their own Territories. Select the category that the location you are searching for is in. In the search bar, enter the name of your location and click \u2018Search.\u2019"
},
{
"prompt": "How Do I Add a Pushpin and use Pushpin Types in SCOUT?",
"response": "Follow these steps:\nRight-click on the location where you want the pushpin added.\nZoom in until you are confident you can click on just the right location, and select Add Pushpin\nThen add additional helpful information like; Name (Required), Address, Pushpin Type (Required), Website, Email, Phone number and comments about the location\nPushpin Types are groups of pushpins of similar types. Sometimes, types distinguish between who created the Pushpins (Joe\u2019s Pushpins) or they can describe a type of Pushpin (Early Evaluation Sites)\nComplete the process by clicking on \u2018Add\u2019"
},
{
"prompt": "How Do I Create a Territory in SCOUT?",
"response": "To create a territory, follow these steps:\nRight-click anywhere on the map and select \u2018Add Territory\u2019.\nYou then have two options to create the Territory; draw the boundaries freehand (Click Free Draw) or merge standard geographies together (Click Geography).\nTo create a territory free hand, click on \u201cFree Draw\u201d and then click on the map to add the polygons first node. Add additional nodes until the shape you desire has been created. To close the shape, the final click needs to be on the same location as the first click. This closes the loop. Then Click \u201cAdd\u201d.\nTo create a Territory using standard geographies, click on \u201cGeography\u201d. Then turn on the layer of standard geographies you want to use by clicking on \u201cBoundaries\u201d in the left-hand navigation pane, then clicking on \u201cUS Geographies\u201d to see the options and then selecting the option of choice (example: ZIP Codes). This will turn on a visible layer of all ZIP codes that the user can select to create their Territory. Now, select one or more ZIP codes that will be merged together to form the Territory boundary desired.\nClick \u201cClear\u201d if you accidentally clicked on the wrong ZIP code and need to start over.\nOnce the standard geographies (in this case ZIP codes) desired have been selected, click on \u201cAdd\u201d to generate the Territory.\nThen add additional helpful information like; Name (Required), Display Label, Territory Type (Required), Color, Franchise Name, Email, Phone number and comments about the location.\nTerritory Types are groups of Territories of similar types. Sometimes, types distinguish between who created the Territories (Joe\u2019s Pushpins) or they can describe a type of Territory (Territories Available For Sale)."
},
{
"prompt": "How Do I Edit a Territory in SCOUT?",
"response": "Right-click on the territory and select Edit Territory. A panel with open on the right side with edit options. Users can add custom polygons to previously created polygons and can also click additional standard geographies to add them to the original polygons. Users can even click on components of the original territory to deselect it and remove it from the territory definition going forward."
},
{
"prompt": "How Do I Find a Territory to Unhide It in SCOUT?",
"response": "To hide a territory, right-click on it and select \u2018Hide\u2019. To unhide it, locate it in the Active items and click on the eyeball icon which will unhide it."
},
{
"prompt": "How Do I Turn On and adjust a Thematic Layer in SCOUT?",
"response": "To turn on or adjust a thematic layer,\nGo to the lefthand navigation pane under Buxton Data and click on \u2018Thematics\u2019\nReview the options and turn on the desired layer\nMore than one thematic layer can be turned on at the same time, but it is difficult to discern insights when this is done so it is not recommended\nThematic layers can be adjusted or optimized in several valuable ways by clicking on \u2018Active Items\u2019 at the top of the left-hand navigation pane\nToggle between the \u2018dot density\u2019 view (utilizes dots on the map) or the \u2018thematic\u2019 view which color codes standard geographies\nFor both Dot Densities and Thematics, users can adjust the color, opacity and darkness of the thematic results by moving the sliders side to side.\nSpecifically when Dot Density is selected, you can adjust the density of dots using the horizontal slider such that one dot appears for every 1 household meeting that criteria or every 2, 3, 4, 5, 10, 20, 50, 100, etc. households. The user can select any value, not just these. Sometimes densities are easier to perceive when fewer dots are present which is when this functionality becomes valuable.\nSpecifically when Thematics is selected, you can select the Value Range to include in results. This allows users to specify the values to include, often removing geographies with very high or very low value so that gradient of the remaining geographies is more clear. For example, if looking for geographies with high counts of people age 18-24, one could adjust the Value Range to exclude (not show) results for geographies with fewer than 200 people aged 18-24. The resulting view better draws the user\u2019s eye to the remaining geographies that meet this criteria.\nClicking the Save button will save the current settings, as set by the user as the default for that thematic for that user."
},
{
"prompt": "How Do I Delete or Hide a Layer in Active Items in SCOUT?",
"response": "Go to \u2018Active Items\u2019 on the left-hand navigation bar. You can either click the \u2018eyeball\u2019 icon which will temporarily hide an item that can be returned by clicking on the eyeball icon a second time, or users can click on the \u2018X\u2019 to delete that item from Active Items. If a user wishes to delete all items (not just one) in Active Items, they can click on \u201cClear All\u201d at the top of the Active Items column. Clicking \u201cUndo\u201d will undo the last action if that action was to remove an item from the Active Items."
},
{
"prompt": "What Is a Site Score Report in SCOUT?",
"response": "A Site Score Report provides a single numerical value (with 100 being average) that describes how well an evaluated site is expected to perform for a client. It also provides significant supporting detail that describes how each model variable scored against the client\u2019s currently existing locations. Some clients utilize standard site score models, which is common in healthcare and score sites for popular medical specialties and facility types. ON the retail side, clients typically have custom models built for each client such that the model variables and weights are unique that client. The report compares potential trade area characteristics to trade areas for other client sites. Clients typically run site score reports on a relatively large number of locations and cherry pick the locations with higher site scores for further evaluation. Given that a site score of 100 represents average performance, clients usually look for sites that are expected to score 105, 110 and even 120.\nPlease note that some clients may have site scores that generate actual performance metrics instead of indexed site scores. Examples of actual performance metrics are the annual revenue a location is expected to generate (example: $1.6 million/year), number of clients a location is expected to generate (example: 280/year) or any other metric that is important to that client."
},
{
"prompt": "How Do I Import Data in SCOUT?",
"response": "At the top of the screen, select My Data, then go to Import. From there, you can select the type of data you would like to import. Data can be imported to Locations, Pushpins, Territories, Areas of Interest or Buxton Results."
},
{
"prompt": "How Do I Run a Mobilytics Insight Report?",
"response": "First, select an existing territory or create a territory by right-clicking and selecting Add Territory. Once the territory has been selected, right-click on it and select Create Report > Mobilytics Insights. Edit the scenario title (name) if desired, or leave it as the default name. Click \u201cLaunch Mobilytics\u2019."
},
{
"prompt": "What Does BUDS Mean or stand for?",
"response": "Buxton Urban Density Score."
},
{
"prompt": "Can I Change the Name of Reports After Processing Them in SCOUT?",
"response": "You cannot rename reports, except for Mobilytics."
},
{
"prompt": "What\u2019s the Difference Between Population and Population Density?",
"response": "Population refers to the total number of people in an area, while Population Density measures the number of people per unit of area (e.g., per square mile)."
},
{
"prompt": "If Someone on My Team Creates a Configurable Report, Is It Shared?",
"response": "As long as the Collaborate button is turned on, all reports run by team members can be viewed."
},
{
"prompt": "Is It Possible to Add a Radius Ring or Circle on the Map?",
"response": "Yes. Right-click and select Drive Time/Ring. In the pop-up, select MI (Miles) and type 30. Then, select Create. A blue circle will appear, representing a 30-mile ring."
},
{
"prompt": "Who Is My human Point of Contact POC at Buxton?",
"response": "Please reach out to the human support team via chat or at ."
},
{
"prompt": "Why Is the Experian Guide Not Working?",
"response": "Please reach out to the human support team via chat or at ."
},
{
"prompt": "Why Can\u2019t I See All of My Territories Populate?",
"response": "Ensure that Collaborate is turned on."
},
{
"prompt": "Is There a Way to Use the Ruler to Estimate Drive Time?",
"response": "Yes, navigate to the right-hand side and select the Ruler tool. Then, left-click on the ruler to view drive time and other relevant information."
},
{
"prompt": "What can I do if the SCOUT Map is Lagging or slow?",
"response": "Try clearing your cache and cookies, then log in using a fresh Chrome browser."
},
{
"prompt": "Where Does the Demographic Data in the Configurable Report Come From?",
"response": "The data comes from the Census Bureau and Experian."
},
{
"prompt": "Why Is the Create Report Button Greyed Out?",
"response": "A greyed out report indicates that you do not have access to, or permissions for the report or feature. If your company subscribes to that service, you may be a viewing user instead of a Power user. Please reach out to the support team via chat or at ."
},
{
"prompt": "Is There a Way to Search for location types that are important demand generators for my business, like High Schools or Middle Schools?",
"response": "Yes, you can use POI under Buxton Data to find the nearest schools or other locations that may generate demand for your business."
},
{
"prompt": "How Do I Access the Knowledge Base?",
"response": "Click on your initials in the top right-hand corner. Then, select Learn > Knowledge Base."
},
{
"prompt": "How Do I Access the Segmentation Guide?",
"response": "Navigate to the top right-hand corner, select your name icon, then choose Learn > Segmentation Guide."
},
{
"prompt": "How Do I See My Potential Customers?",
"response": "Navigate to Your Data > Customers > Potentials."
},
{
"prompt": "How Do I Add a Store or Lifecycle?",
"response": "Right-click and select Add Store, then fill out the necessary information. If you do not have permissions for this feature, please reach out to the support team via chat or email us at ."
},
{
"prompt": "I Need to Set Up More Training. How Do I Do That?",
"response": "Please contact your Customer Success Manager or reach out to the human support team via chat or email us at ."
},
{
"prompt": "What Is a Good Report to Run to See All Healthcare Facilities Within a Given Mile Radius?",
"response": "Run the Healthcare Facilities Report. We recommend downloading this report as an Excel file so you can filter through the data."
},
{
"prompt": "How Do I Change My Default Location in SCOUT?",
"response": "Open SCOUT and search for the state you want as your default.\nOn the right side, select Bookmark, then Save.\nAt the top of the screen, go to the Bookmark tab, find your saved bookmark, and select the Star icon. This will set it as your default."
},
{
"prompt": "How Do I Add/Deactivate a User?",
"response": "Please contact your Customer Success Manager or reach out to the human support team via chat or email us at ."
},
{
"prompt": "How Can I Save a PDF of My Map?",
"response": "Click the Print icon on the right-hand toolbar. Then, download the file as a PDF."
},
{
"prompt": "Is There a Way to Share My Screen with Non-Buxton Users?",
"response": "Yes, navigate to the right-hand side and select the Share icon. This will generate a link that you can share with non-Buxton users."
},
{
"prompt": "How Do I Learn More About Medical Insurance Payor Information for a Given Zip Code in SCOUT?",
"response": "Navigate to Buxton Data on the left side and select Boundaries > US Geographies > Zip Codes. Then, navigate to the zip code of interest, right-click on it, and select Create Report. Next, choose Covered Lives by Insurance Type, give it a name and click \u201cSubmit\u201d to run the report. Find results under Reports. The report is available in DOCX, HTML, PDF and XLSX formats. The results show how many lives (people) live in that ZIP code who are covered by each type of medical insurance. Results are modeled to match the entire population of the ZIP code. In addition to the count of lives covered by each insurance type, the report also provide the index score that reveals how this count compares to the County, State and national figures (with 100 being average)."
},
{
"prompt": "How often is the healthcare data updated?",
"response": "The healthcare covered lives and demand data are updated annually. The provider and facility location data are updated monthly."
},
{
"prompt": "When pulling outpatient visits demand, is that a count of unique patients?",
"response": "No, that is count of office visits. The counts are based on the Evaluation and Management (E&M) codes only (CPT codes 99201 \u2013 99205, & 99211 \u2013 99215)."
},
{
"prompt": "Within a model, what do the Residential Core Patient Score and Workplace Core Patient Score mean?",
"response": "Residential Core Patient Score takes into account the segmentation of households within the trade area and their distance to a facility. \u00a0Household values are determined by both segmentation from the core patient profile and proximity to the facility, where closer patient households are more valuable.\nWorkplace Core Patient Score takes into account the segmentation of persons that are in their workplace within the trade area and their distance to a facility. \u00a0Workplace employee values are determined by both segmentation from the core patient profile and proximity to the facility, where closer patients at their workplace are more valuable."
},
{
"prompt": "What is a healthcare site score model? And how do you interpret it? Specifically, the healthcare Industry Site Score Models?",
"response": "What is it?\u00a0An industry site score model is a theoretical model developed based on factors that are believed to influence performance for a specific healthcare service line, sub-service line, or facility type. The model leverages many data sources and may use variables such as area draw, supply of providers, demand, core consumer profile, and more. Because the model is based on industry experience and is entirely pre-built, no actual patient data is required from clients to utilize and benefit from this model.\nWhat is the output of the model?\u00a0Industry site score models function mainly as benchmarking tools, as they produce an index score that tells you how the site beign evaluated compares to a benchmark set of comparable locations based on the variables included in the model. A score of 100 represents the average characteristics around benchmark locations, so a 120 score indicates the site has 20% more favorable characteristics than the benchmark locations. This optimization allows businesses to prioritize high-potential locations.\nAlso, the site score sheet lists the individual variables\u2019 scores that make up the overall score so you can see how the overall score was derived."
},
{
"prompt": "Does the Urgent Care demand data include uninsured patients?",
"response": "The demand data starts with claims but is modeled out to represent the full population. \u00a0With that, it does include uninsured patients to the extent that they would seek healthcare."
},
{
"prompt": "Is the demand data and covered lives data based on where the patient lives or where care is provided?",
"response": "The demand data is built on actual claims and modeled out to represent the full population by 5-digit ZIP based on where the patient lives. It is designed to represent the demand that originates from people living in that area."
}
]